Two Ryzen 7 9800X3D CPUs burned out on X870 motherboards & vendor investigates the Ryzen burnout issues

Two Ryzen 7 9800X3D CPUs burned out on X870 motherboards; vendor investigates the Ryzen burnout issues

Aaron Klotz & Michael Brown

Update 11/15/2024 03:09 PT

MSI has released a brief statement which acknowledges the report, and states that it is investigating the issue.

"Recently, we received a user report indicating damage to an AMD Ryzen™ 7 9800X3D processor on an MSI MAG X870 TOMAHAWK WIFI motherboard. At MSI, we are fully committed to the quality of our products and have begun investigating this incident."

One Redditor and one user from the Quasarrzone forums have provided feedback on how their Ryzen 7 9800X3D, one of the best CPUs, has burned out. Since the MSI MAG X870 Tomahawk WiFi motherboard was the common denominator in both cases.

MSI told Tom's Hardware that a team is investigating the issues. The team could only replicate the issue when the CPU was improperly installed in the socket. The company continues to look for other ways to reproduce the problem. MSI also confirmed to Tom's Hardware that it hasn't received any reports of RMA.

The two Ryzen 7 9800X3D owners shared photographs of the CPU with burned contacts and the AM5 socket with burned pines. The pictures suggest that improper CPU installation was the probable cause of the burnouts. The chip likely wasn't seated correctly into the socket, so not all contacts made firm contact with the socket pins underneath, resulting in a short.

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